Cuddavi Privacy Policy

Cuddavi (“Cuddavi,” “we,” “us,” or “our”) is an iOS app for caring for virtual pets and chatting with them through AI. In this Privacy Policy, “we,” “us,” and “our” refer to the operator of Cuddavi. This Policy explains how information is handled when you use the app and its related services.

1) Privacy highlights

• No account required. You can use Cuddavi without creating an account or giving us your name, phone number, or email address.
• Your Cuddavis live on your device. Pet profiles, care progress, shared memories, and conversation history are stored locally. Cuddavi does not currently offer cloud sync or recovery of this information.
• AI conversations use remote services. When you choose to chat, your message and relevant pet context are sent to our service and an AI provider to generate a reply. The app explains this before your first AI conversation.
• No advertising or cross-app tracking. We do not serve third-party ads or track you across apps or websites.
• No sale of personal information. We do not sell personal information or share it for targeted advertising across unrelated apps or websites.

2) Information Cuddavi handles

A) Information stored on your device

Cuddavi stores pet names and profiles, care and bond progress, shared memories you write, conversation history, daily usage information, and app preferences on your device. It also stores service configuration and security credentials needed to operate the app. Pet records are excluded from device backup, so removing the app or losing the device may permanently remove them. Some security credentials in the iOS Keychain may remain according to Apple’s device and Keychain behavior.

B) Information used for AI conversations

When you send a message, Cuddavi sends that message, the pet’s name and relevant profile and care state, any shared memory you saved for that pet, recent conversation messages, app language, and necessary technical information to our service and an AI provider. This context helps generate a reply. The app does not send your entire local conversation library with every request.

Your messages and shared memories may contain personal information if you choose to include it. Please avoid including sensitive information or another person’s information without permission.

C) Technical information

Our service and providers process information needed to authenticate requests, enforce usage limits, protect the service, and diagnose errors. This may include request times and identifiers, a device-derived identifier, app version, network information, response status, error and performance data, and AI provider or model information. Operational records are separate from the pet and conversation history stored on your device.

D) Purchases and support

Apple processes subscription payments. Cuddavi receives information needed to determine your subscription status, such as product and transaction information. We do not receive your full payment-card details. If you contact us, we receive your email address and the information you send.

3) How we use information

We use information only as reasonably necessary to:

• provide AI replies you request and manage your local Cuddavis;
• provide and manage subscription features;
• protect the service, prevent abuse, and enforce usage limits;
• diagnose failures and maintain reliability;
• respond to support requests; and
• comply with legal obligations and protect our rights and users.

Where applicable, we process information to provide the service you request, with your consent when required, for legitimate interests such as security and reliability, or to comply with law. You control future AI processing by choosing whether to send another message.

4) When information is shared

We share information only as needed for the purposes described in this Policy:

• Cloud and AI service providers process conversation requests and the relevant context needed to return replies.
• Operational service providers process limited technical records for hosting, security, logging, and troubleshooting.
• Apple processes in-app purchases and supports app integrity checks and service configuration.
• We may disclose information when required by law or reasonably necessary to investigate misuse or protect rights and safety.

Providers may change as the service evolves. We require providers acting on our behalf to use information only for the services they provide and to maintain protections consistent with this Policy and applicable law.

5) Retention and deletion

• Local pet records: retained on your device until you release a pet, remove the app or its data, or the device removes the data. Releasing a pet removes its locally stored profile, memories, and conversation history.
• Conversation content: we do not use our backend as a permanent library for messages or pet records. Service providers may process or retain conversation content under their applicable terms and policies.
• Technical logs: retained only as reasonably needed for security, reliability, troubleshooting, or legal obligations.
• Support communications: retained while reasonably needed to respond and for appropriate follow-up or legal recordkeeping.
• Purchase records: retained by Apple under Apple’s policies and legal obligations.

You can release a pet in the app or remove the app. Removing the app generally removes its app-stored data, although some Keychain information may remain under iOS behavior.

You may contact us to request access to or deletion of applicable information held by us. Because Cuddavi does not require an account and minimizes identifiers, we may not be able to associate a technical log with a particular person. We may ask for a limited time window or technical context needed to locate a relevant record.

6) International processing and security

Our providers may process information in the United States or other countries outside your location. Where required, we use lawful safeguards for international transfers. We use reasonable technical and organizational measures to protect the information we handle.

7) Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, or portability of personal information, and to withdraw consent. You may also have the right to complain to your local privacy or data-protection authority. We will not discriminate against you for exercising applicable privacy rights.

To exercise a right, contact us using the email address below. Requests concerning Apple’s payment or purchase records should be directed to Apple.

8) Age requirements

Cuddavi is intended for people aged 13 and older, or 14 and older in South Korea. It is not directed to children below those ages. We do not knowingly collect personal information from children below those ages. If you believe a child below the applicable age has sent information to our service, please contact us so we can address it.

9) Changes to this Policy

We may update this Policy as Cuddavi or legal requirements change. We will post the updated Policy and provide additional notice when required.

10) Contact

If you have questions or requests related to privacy, contact:

Email: littoraart@gmail.com